Insurance Customer Care Specialist

We are looking for another dynamic individual to add to our team! The right candidate has a desire for personal achievement, a positive attitude, and thrives in a caring, family-oriented environment. They enjoy working with established processes, handling details, problem solving, and can make quick decisions and are eager to learn all aspects how our software provides solutions to our clients.

This customer-oriented service representative will act as a liaison, provide product/services information and resolve any emerging problems that our clients might face with accuracy and efficiency. Experience in commercial insurance is preferred.

Responsibilities :

This full-time Customer Service Representative position includes:

  • Provide appropriate solutions and alternatives within the time limits & follow up to ensure resolution
  • Build sustainable relationships of trust through open and interactive communication
  • Upload Certificates of Insurance into our software program
  • Solve and respond to support emails
  • Maintain inbound and outbound phone calls
  • Ensure accurate tracking of communications
  • Aid in the teaching and training of our clients and users to ensure proper software utilization and satisfaction
  • Meet personal and team goals for productivity and client satisfaction

Required Skills:

  • Experience in Commercial Insurance is preferred
  • A College degree is preferred
  • Excellent verbal and written communication skills
  • Track record of over-achieving metrics
  • Passion for customer service
  • Problem solver
  • Quick decision maker
  • Patient and friendly customer service skills
  • Strong computer skills
  • Ability to multi-task, prioritize, and manage time effectively
  • Drive for excellence
  • Team Oriented